Frequently asked questions
1What if we are not satisfied?
We provide a 100% satisfaction guarantee meaning that if you are not happy with your service we will return at no additional cost and fix any issue that you bring to our attention.
2What if it rains after my windows have been cleaned?
We have a 7 day rain guarantee that ensures that if it rains within 7 days of us providing service to your home, we will return and clean whatever exterior windows were affected.
3Why should I hire you guys?
We have 15+ years experience and have the appropriate tools and knowledge to not only do the job but make sure there is no damage to your property.
4Do i need to be home when you clean my windows?
We prefer that you are home during the beginning of the job especially if we are also doing work on the inside so we can get acquainted with the layout, pets etc. You don't have to be there the entire duration as long as we are instructed on how to lock up or secure your home once we leave.
5What type of products/chemicals do you use? Are they safe around plants and animals?
Our main chemical we use for almost everything is dawn dish soap. It is safe, does not harm plants and safe with pets as well. On occasion there may be need for harsher chemicals but we take the proper and necessary precautions to ensure that they are used in a safe manner.
6Why are my windows foggy?
Foggy windows or what we like to call failed panes happens when the seal that binds the 2 panes of a window starts to either break due to the sun/heat causing moisture to buildup between the panes and eventually fogging or burning the glass. Unfortunately, the only solution to that is to have someone come out and repair the window or replace it. Both options are usually almost the same price.
7Can you remove paint from the windows?
Paint, stucco,silicon, stickers and any other adhesives can generally be removed from your window with water and a special window cleaning blade. We do charge differently for this because it is a more tedious process and involves extra care and attention to detail as to not scratch or damage your glass.
8What if i only want my exterior windows cleaned?
We are more than happy to only clean your exterior windows as some of our customers only request that.
9When is payment due?
Payment is due upon completion and satisfaction of your service unless other terms are priorly agreed upon.
10What payment methods are accepted?
We accept all major credit/debit cards, checks, Venmo and cash.